ADAPT TO NEW CUSTOMER NEEDS by Leah Mazar, Associate Director, Siegfried
Leaders Magazine Issue 1 April 2020
ADAPTABILITY WAS KEY TO BEING A TRUSTED PARTNER
The disruption was abrupt for both us and our clients. It was essential as leaders to adopt an adaptablity mindset. Our clients needed us to still deliver on our services but differently.
Our organization had to adapt quickly in order to meet our client’s new demands. We continue to work with our clients, but recognize that their needs have changed given the current circumstances. We are continuing to adjust and work with some of our distressed clients to make sure we can remain a trusted partner.
“It is important to make mindset adjustments in order to stay productive in both your personal and professional environment while the shelter-in-place order is in effect. Getting ready in the morning and setting a schedule for everyone around has made it easier to be efficient and shift from work to family without changing my physical environment.”