ADAPT TO NEW CUSTOMER NEEDS by Leah Mazar, Associate Director, Siegfried

Leaders Magazine Issue 1 April 2020


The disruption was abrupt for both us and our clients. It was essential as leaders to adopt an adaptablity mindset. Our clients needed us to still deliver on our services but differently.

Our organization had to adapt quickly in order to meet our client’s new demands. We continue to work with our clients, but recognize that their needs have changed given the current circumstances. We are continuing to adjust and work with some of our distressed clients to make sure we can remain a trusted partner.

“It is important to make mindset adjustments in order to stay productive in both your personal and professional environment while the shelter-in-place order is in effect. Getting ready in the morning and setting a schedule for everyone around has made it easier to be efficient and shift from work to family without changing my physical environment.”

"I think there will be good that comes out of this. Some businesses in a more liquid position may use this time to implement the innovative changes they have desired to make, but have not had time to do so. There will be a new normal on the other end of this virus."

Leah Mazar, Associate Director, Siegfried Tweet

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Actively listening to others elevates them and elevates your value as a professional. Collaboration, which begins with listening before talking, is essential for growing it forward. We have the brain trust to make great things happen in our careers, companies and society!

Tracy Levine, Forbes Coaches Council Tweet
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In a crisis, we return to the truest version of ourselves. For my team and me, that is to be a source of calm and confidence amidst the chaos.

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