TECHNOLOGY, ENABLES HUMAN CONNECTION by Rashmi Verma, Senior Director Technology, Equifax Inc.
Leaders Magazine Issue 1 April 2020
COVID-19 pandemic is bringing out empathy in people. Because of the quarantine, people are connecting and supporting each other in ways that one would hardly think about in normal circumstances. Virtual meetings and virtual get togethers are becoming part of our daily lives making us feel less isolated. This will become our new norm in which we will have a more connected and emotionally intelligent workforce in the days to come.
With increased workload, the way that cable and internet streaming have scaled up without a glitch, is very impressive. Cloud solutions, security, and other supporting technologies behind the scenes are being tested for crisis management and disaster recovery.
Artificial Intelligence and Machine Learning models are providing predictive analytics are part of crisis management strategies. Bigdata, Biometrics, and other insight technologies are being leveraged for COVID-19 contact tracing. Conference calls and FaceTime are bringing friends and families even closer than before. Technology is the driving force behind ensuring a functional society in these difficult times.
The COVID-19 pandemic is an opportunity for leaders to demonstrate their crisis management abilities and lead by example. Rapid decision making, budget prioritization and ensuring good mental and physical health is critical during this pandemic. More leaders have now been introduced to the idea that working from home is a productive and viable solution for continuing to run businesses in crises.
Despite the challenges such as lack of childcare services and social distancing, it is amazing to see how people are continuing to stay focused on getting the job done. Situations such as this pandemic have caused humanity to endure substantial trials and suffering. The key is to stay positive, look at challenges as opportunities to demonstrate empathy, lead by example and provide all the support we can to the communities in need.